The problems between Quicken and Chase Bank have become notoriously bad over the last three years and shows few signs of any abeyance. She also deletes any reference to their terrible relationship with Chase Bank. The board moderator, “Quicken Natalie” is quick to delete any reference on the forums to the failure of her own organization to address the systematic quality problems that appear to pervasive with their Quicken software. Capital in a Bad LightĪ recent posting from the Quicken community forum highlights just how bad the relationship has become between Chase and Quicken. Overzealous Quicken Community Admin ‘Natalie’ Deletes All Postings That Show Quicken and H.I.G. Even a quick search of the Quicken website forum shows that Chase Bank is the most encountered bank error, but Quicken does not seem to be listening. Things have gotten so bad that Chase Bank customers are often told by Chase phone representatives that Quicken is no longer supported or approved by the bank, but that story changes on who the support agent is. They might have a cordial talk over breakfast, but when one of them sleeps with the neighbor, the whole wagon come off the rails. The ongoing relationship between Quicken and Chase is often like a divorcing couple who live in the same house.

Chase Bank Appears to Not Work Well With Quicken

What seems to be the problem is that the Quicken developers do not sufficiently test their software and they allow their own users to become the de facto beta testers. This is not an isolated incident, as it is indicative of a culture of poor quality and failure to support customers and it is at the very hear of H.I.G. Capital, have a great deal of problems making the software work properly and often rely on users to be their beta testers. Capital in 2016 Fails To Resolve Ongoing Software ProblemsĪ recent software upgrade from Quicken demonstrates that the new owners, H.I.G.

Capital, a Miami-based private equity firm, who have been struggling to make the software stable once more. The 30+ year quicken personal finance software was created and owned by Intuit Software and was sold in 2016 to H.I.G.

Older (and sometimes wiser) computer users prefer a local software solution because for something as important as personal banking, they want the local control if things go bad. Quicken is an old-school personal financial management (PFM) software application that allows users to manage their banking from their own computer, rather in the cloud. The Notoriously Poor Relationship Between Chase Bank and Quicken Continues to Bring Pain and Frustration to Users

Quicken 2016 update failure